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Delivery

  • The estimated delivery time is 3-5 working days.

Products

The remote does not work

  • Please make sure that the 3.5mm jack is securely plugged into the device.
  • Removing dirts from the socket and the plug. It may cause bad connection.

The microphone does not work

  • Please make sure that the 3.5mm jack is securely plugged into the device.
  • Make sure that nothing is blocking the microphone.

My headphone is broken

  • We have one year warranty period for the product. Please check terms and conditions for more information.

Payment / Shipment

I cannot find my country in the destination of shipment

  • Right now we support shipment to China, Japan and Korea. We are going to expand the network soon.

I didn’t receive my product yet

  • Please check the Order Tracking section with the Order ID to get a status of your delivery.

How can I pay online?

  • We accept PayPal for all the online payment.

VAT refunds policy

  • We do not offer VAT refunds for any online purchase on www.fFLAT5.co.uk.

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